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Global Service Desk Agent (all genders) - WORKER IN PROTECTED CATEGORIES L.68/99

Are you ready to tackle IT challenges head-on? As a Global Service Desk Agent, you are the first point of contact for our employees' technical concerns. Whether it's fixing a fault or fulfilling a request, you're the one who gets things done.

YOUR MISSION

  • Remote first level IT Support for colleagues across all business lines and geographies.
  • Handling of requests via different channels such as portals, phone calls, or quick chats to assist users.
  • Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
  • Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
  • Maintain a high level of customer satisfaction by providing quality assistance.
  • Manage access and administration using Identity and Access Management systems and other tools.
  • Continuously develop your knowledge about IT services, business processes, and technical skills.
  • Contribute with valuable ideas to enhance our IT systems and processes.

YOUR PROFILE:

  • Relevant IT qualifications and a proven track record in the field with at least 2 years of work experience.
  • Experience with the Microsoft 365 applications, Citrix, Windows 10/11, and Windows Server.
  • Hands-on experience with ticketing systems like ServiceNow, Jira-SM,
  • Proficiency in ITSM processes and tools and ITIL certification.
  • Understanding of Computer Systems, Mobile Devices, Business Apps, and Tech Products
  • Excellent customer service skills - solve problems effectively while creating positive user experiences.
  • Quality awareness and prioritization skills - efficiently manage tasks with a keen awareness of quality.
  • Excellent spoken and written English; German knowledge would be big a plus.

ANGST+PFISTER DNA:

The Angst+Pfister Group has been a leading development and production partner for industrial components for over 100 years. As a globally active product and materials specialist, Angst+Pfister serves customers - particularly in Europe, USA, and Asia. We develop and manufacture customized and innovative product solutions together with our customers.

YOUR BENEFITS:

  • You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
  • You can work remotely or in our office in Milan.
  • You work in a well-established company that serves a broad range of clients across different industries.
  • You are part of a young, dynamic team in an international environment and have individual career opportunities.

This role is aimed at professionals enrolled in the mandatory placement as a protected category (dlgs. 68/99).

*Please note that we can only consider applications in English for this position.

Our Culture

Explore our culture where innovation meets collaboration. Join us in fostering an environment that values creativity, diversity and growth. Your journey to success starts here!

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