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Global Service Desk Agent (all genders) - Categoria Protetta L.68/99

Are you ready to tackle IT challenges head-on? As a Global Service Desk Agent, you are the first point of contact for our employees' technical concerns. Whether it's fixing a fault or fulfilling a request, you're the one who gets things done.


  • Remote first level IT Support for colleagues across all business lines and geographies.
  • Handling of requests via different channels such as portals, phone calls, or quick chats to assist users.
  • Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
  • Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
  • Maintain a high level of customer satisfaction by providing quality assistance.
  • Manage access and administration using Identity and Access Management systems and other tools.
  • Continuously develop your knowledge about IT services, business processes, and technical skills.
  • Contribute with valuable ideas to enhance our IT systems and processes.


  • Relevant IT qualifications and a proven track record in the field with at least 2 years of work experience.
  • Experience with the Microsoft 365 applications, Citrix, Windows 10/11, and Windows Server.
  • Hands-on experience with ticketing systems like ServiceNow, Jira-SM,
  • Proficiency in ITSM processes and tools and ITIL certification.
  • Understanding of Computer Systems, Mobile Devices, Business Apps, and Tech Products
  • Excellent customer service skills - solve problems effectively while creating positive user experiences.
  • Quality awareness and prioritization skills - efficiently manage tasks with a keen awareness of quality.
  • Excellent spoken and written English and a good level of German.


The Angst+Pfister Group has been a leading development and production partner for industrial components for over 100 years. As a globally active product and materials specialist, Angst+Pfister serves customers - particularly in Europe, USA, and Asia. We develop and manufacture customized and innovative product solutions together with our customers.


  • You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
  • You can work remotely or in our office in Milan.
  • You work in a well-established company that serves a broad range of clients across different industries.
  • You are part of a young, dynamic team in an international environment and have individual career opportunities.

This role is aimed at professionals enrolled in the mandatory placement as a protected category (dlgs. 68/99).

*Please note that we can only consider applications in English for this position.

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